Welcome to SlateGrey Scorpion! This Shipping and Delivery Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website https://doracart.store. By placing an order, you agree to the terms detailed below.
1. Shipping Locations
1.1 Domestic Shipping: We ship to all regions within India.
1.2 International Shipping: We offer international shipping to selected countries. Additional charges, duties, or customs fees may apply and are the responsibility of the customer.
2. Shipping Methods and Costs
2.1 Standard Shipping: Our standard shipping option is cost-effective and delivers within the estimated timeframe specified at checkout.
2.2 Express Shipping: For faster delivery, we offer express shipping options at an additional cost.
2.3 Shipping Charges: Shipping fees vary based on order value, weight, dimensions, and destination. Final charges will be displayed during checkout.
3. Processing Time
3.1 Order Confirmation: Upon placing an order, you will receive a confirmation email with your order details.
3.2 Order Processing: Orders are typically processed within 1-3 business days, excluding weekends and public holidays. During high-demand periods, processing times may be longer.
4. Delivery Time frames
4.1 Estimated Delivery Times:
- Standard Shipping: [Estimated range, e.g., 5-10 business days].
- Express Shipping: [Estimated range, e.g., 2-5 business days].
4.2 Delays: Delivery times are estimates and may vary due to factors outside our control, such as weather conditions, carrier delays, or customs processing.
5. Order Tracking
5.1 Tracking Information: Once your order has shipped, you will receive an email with a tracking number and a link to monitor your shipment’s progress.
5.2 Tracking Updates: Please allow up to 24 hours for tracking information to become available after shipment.
6. Undeliverable Packages
6.1 Incorrect Address: Ensure that your shipping address is accurate at checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses.
6.2 Failed Delivery: If delivery attempts fail and the package is returned to us, we will contact you to arrange reshipment. Additional shipping fees may apply.
7. Lost or Damaged Shipments
7.1 Lost Packages: If your package does not arrive within the estimated timeframe, please contact us at [Your Email Address]. We will work with the carrier to resolve the issue.
7.2 Damaged Items: If you receive a damaged package, please notify us within 5 days of delivery. Include photographs of the damage for assessment. We will assist with replacements or refunds as applicable.
8. Customs and Duties
8.1 International Orders: Customers are responsible for any customs duties, taxes, or brokerage fees incurred during shipping.
8.2 Customs Delays: International shipments may experience delays due to customs inspections. We are not liable for such delays.
9. Contact Us
If you have any questions or concerns about our shipping and delivery policy, please reach out to us:
Email: doracart7@gmail.com
Phone: 9691022888
Mailing Address: Gudhiyari, Raipur, Chhattisgarh, India 492001